Refund and Returns Policy – Premium Bathtub Online Shop Dubai

At Premium Bathtub Online Shop Dubai, we’re dedicated to giving our clients top-notch goods and outstanding support. Our Refund and Returns Policy is intended to safeguard your interests by ensuring an easy-to-understand and transparent procedure. When purchasing opulent bathtubs and bathroom accessories via the internet.

Comprehensive Refunds and Returns Policy for Dubai Customers

Our goal is to provide bathtubs and bathroom fixtures that are of the greatest caliber in terms of both design and craftsmanship. We are aware, nonetheless, that there might be situations in which a return or refund is required.

Eligibility for Returns Policy

Customers may request a return under the following conditions:

  • The product is unused and in its original packaging.
  • A return request is submitted within 7 days of delivery.
  • The product is defective, damaged, or significantly not as described.
  • Products that are custom-made or special orders are non-returnable, except in cases of manufacturing defects.

Note: Inspection photos may be requested to validate the return request.

Non-Returnable Items

Certain categories are exempt from returns:

  • Customized bathtubs
  • Clearance or sale items
  • Open-box products
  • Items without original packaging

Return Procedure

  1. Initiate a Return Request
    Contact our Customer Service team via email or phone, providing your order number, reason for return, and photographic evidence if applicable.
  2. Approval and Return Authorization
    Our team will review the request within 48 hours and issue a Return Authorization if eligible.
  3. Product Pickup/Return Shipping
    Products must be returned to our Dubai warehouse. Pickup services can be arranged for an additional fee.
  4. Inspection and Refund Processing
    Upon receiving and inspecting the returned item, a refund or store credit will be issued within 7-10 business days.

Refund Conditions and Timelines

Full Refunds

A full refund is available under the following conditions:

  • The product arrived damaged or defective.
  • The incorrect item was shipped.
  • Cancellation of the order before dispatch.

Partial Refunds

Partial refunds apply in scenarios where:

  • The product shows signs of use.
  • Original packaging is missing.
  • Accessories or included items are absent.

Refund Methods

Refunds are processed via the original payment method:

  • Credit/Debit Card – 7–14 business days
  • Bank Transfer – 5–10 business days
  • Cash on Delivery (COD) orders – eligible for store credit only

Cancellation Policy

Order cancellations must be requested within 24 hours of placing the order. After dispatch, cancellations are subject to the Returns Process outlined above.

Damaged or Defective Items Policy

If your bathtub or bathroom fixture arrives damaged:

  • Report within 48 hours of delivery.
  • Include photos or videos highlighting the damage.
  • We will arrange for replacement, repair, or refund based on the assessment.

Exchanges

We offer exchanges under limited conditions:

  • Exchanges must be initiated within 7 days.
  • Exchange products must be of equal or greater value.
  • Additional costs must be settled prior to the dispatch of the replacement.

Warranty Claims

Our bathtubs come with a manufacturer’s warranty covering:

  • Structural integrity
  • Surface finish
  • Manufacturing defects

Warranty claims must follow the process outlined in the warranty documentation supplied with each product.

Responsibility for Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective or damaged upon arrival.
  • The wrong item was delivered.

For your convenience, our team can organize professional courier services within Dubai.

Contact Information for Returns and Refunds

For all returns, exchanges, and refunds, please contact:

Customer Support
📧 Email: bathtubshopdubai@gmail.com
📞 Phone: +971-52-439-8982
🕐 Hours: Monday–Saturday, 9:00 AM–6:00 PM (GST)

Commitment to Customer Satisfaction

At Premium Bathtub Online Shop Dubai, your satisfaction is our priority. We ensure that every return and refund is handled fairly, efficiently, and with the highest regard for customer care. Shop with confidence, knowing that we have clear, comprehensive policies to support you every step of the way.